Responsible Gaming
at bd90
bd90 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming tools and resources are here to help you stay in control — always.
Our Commitment
Gaming Should Always Be Fun
At bd90, we believe that gambling is a form of entertainment — not a way to earn income or escape from personal difficulties. Our responsible gaming programme exists to make sure that every player on the bd90 platform, from Dhaka to Cox's Bazar, can engage with our games and sports betting services in a healthy, balanced way.
We invest continuously in the tools, policies, and people needed to identify early signs of problem gambling and to intervene effectively. This is not a legal checkbox for bd90 — it is a core part of who we are as a platform.
If you ever feel that gambling is no longer enjoyable and is starting to feel like a compulsion, bd90 encourages you to use the tools described on this page or to contact our support team at [email protected] at any time.
Quick Self-Check
Ask Yourself These Questions
Do you spend more money on gambling than you originally intended, and find it difficult to stop once you have started?
Have you tried to cut back on gambling but found yourself returning to it repeatedly despite your intention to stop?
Do you gamble to cope with stress, anxiety, boredom, loneliness, or difficult personal circumstances?
Have family members, friends, or colleagues expressed concern about your gambling habits?
Has gambling caused financial strain — such as borrowing money, missing bill payments, or spending savings — in the past 12 months?
Do you feel restless, irritable, or anxious when you are unable to gamble, or feel a strong urge to win back money you have lost?
If you answered yes to any of the above, we strongly encourage you to use bd90's self-exclusion or time-out tools, or to reach out to our 24/7 support team. You are not alone, and help is available.
Player Protection Tools
Tools Available on bd90
bd90 provides a comprehensive suite of player-protection tools that put you firmly in control of your gambling activity at all times.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you deposit into your bd90 account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when lowered, and require a 7-day cooling-off period when raised — giving you time to reconsider.
Loss Limits
Define the maximum net loss you are comfortable with over a set period — daily, weekly, or monthly. When your loss reaches the threshold you have chosen, bd90 will temporarily restrict further play until the period renews. This tool prevents chasing losses and helps you maintain a clear budget for entertainment.
Session Time Limits
Set a maximum duration for individual gaming sessions. When the time limit you have chosen is reached, bd90 will display a notification and optionally log you out of your account. Taking regular breaks has been shown to support healthy gambling habits and clearer decision-making during play.
Time-Out (Cooling-Off)
Request a short break from the bd90 platform for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Time-outs are activated immediately and cannot be reversed before the chosen period expires.
Self-Exclusion
If you feel you need a longer break or want to stop gambling entirely, you can self-exclude from bd90 for a minimum of 6 months or permanently. During self-exclusion, your account is fully disabled, all marketing communications are stopped, and you will not be able to create a new account on the platform.
Reality Checks
Enable periodic on-screen pop-up notifications that remind you how long you have been playing in the current session and how much you have wagered or won or lost. Reality checks interrupt the flow of play intentionally, helping you make conscious, informed decisions rather than losing track of time and spending.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually, and many players do not recognise the warning signs until the habit has already caused significant personal, financial, or social harm. Being aware of the indicators below is the first step toward staying in control.
bd90's player-monitoring systems also flag accounts that exhibit patterns consistent with problem gambling. Where such patterns are detected, our responsible gaming team may proactively reach out to the player with information and support options.
Spending beyond your means: Gambling with money set aside for essential expenses such as rent, food, bills, or school fees — or borrowing money specifically to fund gambling activity.
Chasing losses: Placing increasingly large bets in an attempt to recover money lost in previous sessions, often leading to even greater losses.
Preoccupation with gambling: Spending a disproportionate amount of time thinking about gambling — planning the next session, reliving past wins, or calculating future bets — even during work or family time.
Hiding gambling activity: Concealing the amount of time or money spent on gambling from family members, partners, or friends out of shame or fear of their reaction.
Emotional dependency: Relying on gambling as a primary coping mechanism for stress, anxiety, depression, loneliness, or other difficult emotions rather than seeking healthier outlets.
Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities in order to gamble more, or as a result of the consequences of gambling.
Failed attempts to stop: Repeatedly telling yourself or others that you will reduce or stop gambling, but being unable to follow through on that commitment despite genuine effort.
Withdrawal-like symptoms: Feeling irritable, anxious, or unable to concentrate when not gambling, or experiencing a strong physical or emotional urge to return to gambling after a period of abstinence.
Play Smart
Tips for Healthy Gambling
Following these simple principles will help you enjoy bd90's games and betting markets as entertainment, while keeping your finances and well-being intact.
Set a Budget Before You Play
Decide in advance how much money you are comfortable spending — and treat it as the cost of entertainment. Never gamble with money you cannot afford to lose.
Treat Winnings as a Bonus
Any winnings are a pleasant surprise, not an expected outcome. Do not plan your finances around gambling returns, and withdraw winnings regularly rather than re-wagering everything.
Set a Time Limit Per Session
Decide how long you will play before you start, and use bd90's session time-limit tool to enforce it. Taking breaks keeps your mind fresh and your decisions considered.
Never Chase Losses
If you reach your loss limit for the session, stop. Chasing losses with larger bets is one of the most common pathways into problem gambling — no session is worth sacrificing your financial stability.
Do Not Gamble Under Stress
Avoid gambling when you are feeling anxious, angry, depressed, or under financial pressure. Emotional states impair judgement and increase the risk of impulsive, unplanned betting decisions.
Balance Gambling with Other Activities
Make sure gambling remains one of many leisure activities in your life, not the primary one. Maintain hobbies, social connections, and other interests alongside your time on bd90.
Understand How Games Work
All casino games and sports bets carry a house edge or built-in margin. Understanding that long-term profit from gambling is statistically unlikely helps maintain a healthy perspective.
Use bd90's Built-In Tools Proactively
Do not wait until gambling becomes a problem before activating deposit limits, session reminders, or reality checks. Setting these tools up from the start is the mark of a responsible player.
Talk Openly If You Are Struggling
Reaching out to a trusted friend, family member, or bd90's support team is a sign of strength, not weakness. Early conversation leads to earlier help and better outcomes.
bd90 Is Strictly for Adults Aged 21 and Above
Online gambling is a form of adult entertainment. bd90 enforces a strict minimum age of 21 years for all registered players across Bangladesh. Age verification is conducted at registration and before the first withdrawal is processed. Any account found to belong to a person under 21 will be immediately closed, all pending transactions cancelled, and any deposits returned where technically possible.
bd90 urges parents and guardians to make use of parental control software to prevent minors from accessing gambling websites. If you suspect that a person under the age of 21 has registered on bd90 using falsified information, please contact us immediately at [email protected] so we can investigate and act without delay.
Get Help
Support Is Always Available
Whether you want to activate a limit, discuss a concern, or simply talk to someone about your gambling habits, bd90's responsible gaming support team is available around the clock. Reaching out carries no stigma and no penalty — your account is safe when you ask for help.
All responsible gaming requests — including self-exclusion applications, limit adjustments, and account cooling-off requests — are handled in strict confidence and processed with priority by a dedicated team separate from general customer support.
Contact Options
Email Support
Send a message to [email protected] — include "Responsible Gaming" in the subject line for priority routing. We respond within 2 business hours for responsible gaming queries.
Live Chat
Access live chat directly through your bd90 account dashboard. Our support agents are available 24 hours a day, 7 days a week, including during Eid, BPL season, and all national holidays.
Account Settings
Deposit limits, session limits, loss limits, reality checks, and time-out features can all be activated instantly from the Responsible Gaming section of your bd90 account settings — no need to contact support.
Self-Exclusion Request
To initiate a self-exclusion (6 months to permanent), email [email protected] with the subject line "Self-Exclusion Request". Your account will be disabled within 24 hours of your request being confirmed.
Availability
All support channels operate 24/7 — Bangladesh Standard Time (UTC+6). There is no time at which responsible gaming help is unavailable on bd90.
Platform Policy
bd90's Responsible Gaming Policy
bd90's responsible gaming policy is built on four foundational pillars: prevention, awareness, intervention, and support. Every feature we build, every promotion we run, and every customer interaction we handle is evaluated against these principles. We do not target vulnerable players with promotional materials, and we apply enhanced monitoring to accounts that show early indicators of at-risk behaviour.
All bd90 staff who interact with players — including customer support agents, account management teams, and payment processing staff — receive regular training on identifying and responding to signs of problem gambling. When a staff member identifies a player who may be experiencing difficulties, they are empowered to proactively offer responsible gaming tools and escalate the case to our dedicated responsible gaming team without waiting for the player to request help.
Promotional restrictions for at-risk players: bd90 maintains a marketing suppression list for players who have opted out of promotions, activated a time-out or self-exclusion, or who have been flagged by our monitoring systems. Players on this list do not receive bonus offers, free spin notifications, deposit match promotions, or any other marketing communications. This restriction remains in effect for the duration of any cool-off or exclusion period, and for a minimum of 30 days thereafter.
Bonus wagering and vulnerable players: Players who contact bd90's responsible gaming team or who activate a deposit or loss limit are automatically removed from eligibility for new bonus offers. We believe that the responsible gaming principles outweigh the commercial interest of converting a vulnerable player with a promotional incentive.
Self-exclusion enforcement: When a player self-excludes from bd90, all reasonable technical measures are applied to prevent them from re-registering. Any new account application that matches the personal details — including name, date of birth, payment method, or device fingerprint — of a self-excluded player will be declined and the relevant responsible gaming team notified. Self-exclusion is not a loophole-proof system, but bd90 makes every technically feasible effort to honour the player's request.
Policy review: bd90's responsible gaming policy is reviewed at least annually and updated in response to industry best practices, player feedback, and emerging research on gambling harm reduction. The current version of this policy was last reviewed on 1 January 2026.
Play Responsibly
Enjoy bd90 on Your Own Terms
Set your limits, use our tools, and play within your means. When you are ready to explore bd90's games and sports betting, do so with confidence — knowing the platform has your back.